Policies

Welcome! New Clients

Once you have booked your appointment, you will be sent a Welcome Email for all our information on the Clinic. All services require a filled out Intake Form to be completed and signed, prior to services rendered. Depending on which services you have made an appointment for, you may receive an RMT Health History Form, Reiki Form, or Yoga Waiver.

Please fill out all forms and consents included in your appointment confirmation email, or please arrive 10-15 minutes early to fill the forms out in the office.

Online with Tranquil Massage and Healing

A Valid Credit Card on file is required to book any appointments.

JANE APP Booking Systems Complete:

  • Online Bookings

  • Intake, RMT Health History, Reiki, Yoga Waiver, and Life Coaching Forms

  • Update Credit Card Information

  • Payments are all done online through our secure Jane App Booking system

    We accept:

    • Credit Card

    • VISA-Debit Cards (No Debit Cards)

    • E-transfer

    • Cash

The JANE APP Booking System is PCI-Compliant

This time is scheduled for you and only you which is why I require a credit card on file or prepayment to reserve and guarantee your appointment. However, it WILL NOT be charged unless you do not adhere to the Cancellation/No- Show policy.

Applicable Extended Benefits and Payment is made at time of treatment(s). An email receipt will be issued for your records.

Senior’s Discount

Persons ages 65+ receive a Senior’s Discount for appointments made before 3PM during Weekdays.

Telus Health: Extended Health Direct Billing

  • BPA

    Canada Life

    Canadian Construction Workers Union

    Chambers of Commerce Group Insurance Plan

    CINUP

    ClaimSecure

    Cowan Insurance Group (managed by Express Scripts Canada)

    D.A. Townley

    Desjardins Insurance

    Equitable Life of Canada

    First Canadian

    GMS Carriers 49 and 50 (Express Scripts Canada)

    GroupHEALTH

    GroupSource

    Industrial Alliance

    Johnson Inc.

    Johnston Group

    La Capitale

    LiUna Local 183

    LiUna Local 506

    Manion

    Manulife Financial

    Maximum Benefit

    People Corporation

    RWAM

    TELUS AdjudiCare

    Union Benefits

    UV Insurance

Cancellation Policy

Your appointment time is reserved especially for you. All appointments will begin at their originally scheduled times. Should you be late, you may receive treatment for the remainder of time however will be charged the full amount of your original booking.

Our appointment policies are strictly enforced here at Tranquil Massage and Healing. We kindly ask that if you are unable to keep your appointment, please provide a minimum of

Thirty-six hour(36-hour) notice to avoid being charged a seventy-five percent (75%) fee of the total appointment(s) scheduled,

If within twenty-four hours (24-hour), one-hundred percent (100%) of your scheduled appointment(s) will be charged.

All cancelation or missed appointment charges will be invoiced for options to pay or can be charged to the credit card on file.

Insurance benefits do not cover cancelation fees!

Please note that email or text reminders are a courtesy and not guaranteed. When booking, you are agreeing to take full responsibility for your appointment. Please mark your appointments down in your calendar and if you have any questions please feel free to email me at your convience.

COVID and Flu Symptoms Protocols

Masks are not mandatory for clients. Monica Burzynski does wear a mask UPON request. Feel free to ask Monica to wear one before or during the treatment without any hesitation.

You may be asked to wear a mask if you have been in any contact with a person with flu-like symptoms; example family or friends interactions.

Flu-like Symptoms

Flu symptoms may vary from person to person. Some people only get mildly ill. Others get very sick.

Flu symptoms appear 1 to 4 days after exposure to the virus. Usually they include the sudden appearance of:

  • fever

  • cough

  • muscle aches and pain

For more information, please visit: Flu (Influenza) Symptoms

If any flu-like symptoms are experienced whether positive for COVID or negative,

please message directly or call:

416-543-5934

or email

monica@tranquilmassageandhealing.ca

to reschedule your appointment.

Please call as soon as symptoms are experienced, failure to do so may result in cancelation fee.